AN inquiry into the handling of deceased estates by six banks in Australia has uncovered poor practices and non-compliance with the Banking Code of Practice. The inquiry found instances of banks continuing to charge fees on accounts of deceased customers, failing to act within required timeframes, and lacking respect and compassion towards representatives and families of deceased customers. The Banking Code Compliance Committee (BCCC) has notified three banks of investigations into their compliance with deceased estates obligations.
10 June 2023
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CONCERENS OVER DECEASED ESTATES
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Michael Walls
michael@accessnews.com.au
0407 783 413
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